Last Updated: 11-Aug-2025

Welcome to Medina Dairy (Pvt.) Limited. These Terms & Conditions outline the rules and regulations for using our website and engaging with our services. By accessing our site or working with us, you agree to comply with and be bound by these terms.

1. Company Information

Medina Dairy (Pvt.) Limited is registered in Pakistan and provides Business Process Outsourcing (BPO) services to international dairy businesses. Our services include customer service support, sales support, credit control management, stock control management, reporting & analytics, and other dairy industry-focused solutions.

2. Use of Website

  • You may browse our website for information about our services.

  • You must not misuse our site for unlawful purposes or attempt to gain unauthorized access to any part of it.

  • All content on this site is owned by or licensed to Medina Dairy (Pvt.) Limited and is protected by copyright laws.

3. Services

  • All services provided are subject to written agreements or contracts.

  • Service timelines, deliverables, and fees will be clearly defined before commencement of work.

  • We reserve the right to refuse service if necessary to comply with legal, ethical, or operational standards.

4. Confidentiality

We respect the confidentiality of all client information. Any data shared with us during the course of our work will be handled securely and only used for agreed purposes.

5. Intellectual Property

Unless otherwise stated, all service-related materials, reports, and processes developed by us remain the intellectual property of Medina Dairy (Pvt.) Limited. Clients may use deliverables for internal business purposes only unless otherwise agreed in writing.

6. Limitation of Liability

While we strive for accuracy and reliability, Medina Dairy (Pvt.) Limited shall not be held liable for indirect, incidental, or consequential damages arising from the use of our website or services.

7. Payments & Invoicing

  • All invoices must be paid within the agreed timeframe stated in the service agreement.

  • Late payments may incur charges or result in suspension of services.

8. Changes to Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with the revised date. Continued use of our services after such updates constitutes acceptance of the new terms.

9. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes shall be subject to the exclusive jurisdiction of the courts in Pakistan.