Last Updated: 11-Aug-2025

At Medina Dairy (Pvt.) Limited, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information — such as your name, email address, phone number, company details, and job title when you contact us or request services.

  • Service Data — data shared with us for the purpose of delivering agreed BPO services (e.g., customer lists, transaction records, sales data).

  • Website Usage Data — including IP addresses, browser types, pages visited, and other analytics data through cookies and similar technologies.

2. How We Use Your Information

We use collected data to:

  • Provide and manage our services.

  • Respond to inquiries and customer support requests.

  • Process contracts, billing, and payments.

  • Improve our website and service offerings.

  • Comply with legal and regulatory requirements.

3. Data Sharing & Disclosure

We do not sell, rent, or trade personal information to third parties. We may share information with:

  • Trusted service providers and subcontractors working on our behalf.

  • Legal or regulatory authorities when required by law.

  • Business partners in accordance with signed agreements and confidentiality clauses.

4. Data Security

We implement robust technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. Access to sensitive information is restricted to authorized personnel only.

5. International Data Transfers

As we work with clients internationally, your information may be processed outside your home country. All transfers comply with applicable data protection laws, including GDPR where relevant.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Withdraw consent for certain data uses.

  • Object to processing based on legitimate interest.

Requests can be made via the contact details below.

7. Cookies

Our website uses cookies to enhance your browsing experience and collect usage analytics. You can manage or disable cookies through your browser settings.

8. Retention Period

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. Changes to This Privacy Policy

We may update this policy periodically. Any changes will be posted on our website with an updated “Last Updated” date.